Excellent customer service, my issue could not have been resolved any faster or easier.
Very poor service - Ordered an item 1 month ago, that showed as in stock but was then told, after I chased them, that they were waiting on delivery from their supplier. Asked for an update on the day they should have received item, but nothing. Two further chasing emails and no response. Call to Customer Services confirmed the item wasn't with them and couldn't say when it would be, chap I spoke to didn't seem to care either.Cancelled order there and then as four weeks is too long to wait for a product that was supposed to be in stock and with absolutely no updates regarding delivery, including ignored emails, which they had on their system.Service provided simply was not what is expected in today's marketplace.A pity because ordering through the website was really slick and easy, just not backed up by good service. If they'd have kept me updated regarding my order I would have waited several weeks longer before cancelling.Must try harder Tweeks Cycles.
Poor communication and lacklustre service. I ordered a pair of cycling trousers in mid December as a Christmas present which at the end of January I have finally decided to cancel. It took me three phone calls to very unmotivated staff on their customer helpline to find out that the product was probably unavailable now. They seem to take very little interest in their customers and fail to communicate if any issues with deliveries arise. Stay well clear and order your gear from somewhere else!
Very good service, quick delivery had to wait a couple of days for a email response but it was Xmas and they resolved the problem straight away good sales too
Product ok, service a bit lacking.Ordered a bicycle online which took over a week to arrive (was over the new year period though). Had to call and email to chase up shipping/tracking information. First day I called couldn't get through to anyone and never received an email response, but the problem was resolved over the phone eventually.Bicycle was very well packaged and put together but no bell was included, a legal requirement.They could be a great bicycle shop but sadly seem uninterested in the finer details.
Tweeks Cycles is a UK Bicycle Store based in Wrexham, Wales. Tweeks Cycles is located at 75 Ash Rd S, Wrexham LL13 9UG, UK.
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